Refund Policy

This policy explains when you can get your money back from Hostamor (a service of Per Strandberg LLC).

Payments that fail or orders we cannot fulfil

If we cannot register a domain or set up a service you paid for, for example because the domain was taken in the meantime, we refund that part of your order in full to the original payment method.

Domain names

Domain registrations are not refundable once the registry has registered the domain, because the registry does not give the fee back. Check the spelling before you pay.

Hosting, VPS, email, SSL and website security

• If you cancel before we have set up the service, you get a full refund.
• Once a service is active, it is not refundable, but you can cancel at any time so it does not renew.
• SSL certificates are not refundable once issued.

Renewals

If a renewal is charged and you did not want it, contact us within 7 days and, as long as the service has not been used since the renewal, we will cancel it and refund the renewal.

How refunds are paid

Refunds go back to the card or payment method you used, in the currency you paid. Banks usually show them within 5 to 10 business days. Card fees or currency conversion charged by your bank are outside our control.

Your legal rights

This policy does not affect rights you have under consumer law where you live.

How to ask

Email support@hostamor.com or use our contact page with your order number (it starts with HM-).